Please read the following Terms and conditions of use carefully before using this website. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. For clarity, this document is divided into two sections:
Section 1 – Terms of Website Use. These govern your access to and use of the Platts Robotics website, including copyright, acceptable use, privacy, cookies, and other website-related matters.
Section 2 – Terms & Conditions of Sale. These govern all purchases of robot mowers, spare parts, accessories, and related products, whether purchased online, by phone, or face-to-face, and include your statutory rights under UK consumer law.
1 Terms of Website Use
1.1 Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Platts Horticulture Group Ltd T/A Platts Robotics. The collective work includes works that are licensed to Platts Horticulture Group Ltd. Copyright 2025, Platts Horticulture Group Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Platts Horticulture Group Ltd or purchasing Platts Horticulture Group Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Platts Horticulture Group Ltd or to purchase Platts Horticulture Group Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Platts Horticulture Group Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
1.2 Trademarks
All trademarks, service marks and trade names of Platts Horticulture Group Ltd used in the site are trademarks or registered trademarks of Platts Horticulture Group Ltd.
1.3 Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Platts Horticulture Group Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Platts Horticulture Group Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Platts Horticulture Group Ltd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
1.4 Limitation of Liability
Platts Horticulture Group Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Platts Horticulture Group Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
1.5 Typographical Errors
In the event that a Platts Horticulture Group Ltd product is mistakenly listed at an incorrect price, Platts Horticulture Group Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Platts Horticulture Group Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Platts Horticulture Group Ltd shall issue a credit to your credit card account in the amount of the incorrect price.
1.6 Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Platts Horticulture Group Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
1.7 Notice
Platts Horticulture Group Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Platts Horticulture Group Ltd.
1.8 Miscellaneous
Your use of this site shall be governed in all respects by the laws of The United Kingdom, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Platts Horticulture Group Ltd products) shall be in the English courts. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Platts Horticulture Group Ltd products) must be commenced within one (1) year after the claim or cause of action arises. Platts Horticulture Group Ltd ‘s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Platts Horticulture Group Ltd may assign its rights and duties under this Agreement to any party at any time without notice to you.
1.9 Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Platts Horticulture Group Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.
1.10 Participation Disclaimer
Platts Horticulture Group Ltd does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Platts Horticulture Group Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Platts Horticulture Group Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Platts Horticulture Group Ltd in its sole discretion.
1.11 Indemnification
You agree to indemnify, defend, and hold harmless Platts Horticulture Group Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
1.12 Third-Party Links
In an attempt to provide increased value to our visitors, Platts Horticulture Group Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Platts Horticulture Group Ltd, Platts Horticulture Group Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Platts Horticulture Group Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Platts Horticulture Group Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
1.13 What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfil the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
1.14 How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
1.15 How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
1.16 Do we use “cookies”?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
1.17 Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Platts Horticulture Group Ltd. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
1.18 How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
1.19 Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
1.20 Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on October 18th, 2025.
1.21 Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
1.22 Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
1.23 Your consent
By using our site, you consent to our privacy policy.
2 Terms & Conditions of Sale
2.1 Scope
These Terms & Conditions (“Terms”) apply to all sales of robot mowers, spare parts, accessories, consumables and related products (“Products”) supplied by Platts Horticulture Group Ltd (“we/us/our”) to any customer (“you/your”), whether purchased following a face-to-face quotation, in-store, or purchased remotely.
Most of our robot mowers are supplied with professional installation; where a Product is supplied on a supply-only basis (without installation), additional provisions in Sections 2.7 to 2.9 apply.
Nothing in these Terms affects your statutory rights.
2.2 Orders and Contract Formation
Your order is an offer to buy. We may accept or refuse it at our discretion.
A contract is formed only when we issue written or electronic confirmation of acceptance.
If we cannot accept an order (for example due to stock or pricing error) any payment taken will be refunded in full.
2.3 Price and Payment
Prices include VAT unless stated otherwise and exclude delivery unless specified.
Payment is due at the time stated in your quotation or at checkout.
We reserve the right to correct any pricing error; you may cancel if you do not wish to proceed at the corrected price.
2.4 Delivery, Risk and Title
Delivery is made to the address you provide.
Risk passes to you on delivery; ownership passes once full payment is received.
Delivery dates are estimates only; if we cannot deliver within 30 days (or any agreed period) you may cancel for a full refund.
2.5 Installation and Setup
Installed sales. Where installation is included in your quotation, we will install and configure the Product.
Supply-only sales. Where installation is not included, you are responsible for installation in line with the manufacturer’s instructions. We provide reasonable remote guidance (see Section 2.6).
We are not liable for damage or performance issues arising from incorrect self-installation, unsuitable garden conditions or use contrary to instructions.
2.6 After-Sales Support and Servicing
We are committed to providing a high standard of after-sales support for all customers.
For customers who purchase locally, on-site service, warranty repair and technical visits may be arranged directly through Platts Robotics.
For customers located further afield, we provide remote assistance by phone and email. In most cases, warranty and repair work are handled on a return-to-base basis, meaning the Product is sent back to us for inspection and repair. Where it is more convenient, you can instead reach out to any dealer within the dealer network for in-person assistance.
In all cases we will advise on the most appropriate route for resolving any technical or warranty issue. Paid servicing is available on request.
2.7.1 Right to Cancel (Change of Mind for Distance Sales)
If you purchase without a face-to-face consultation (for example online or by telephone) you have 14 calendar days from the day after delivery to cancel under the Consumer Contracts Regulations 2013.
- Notify us in writing within that period; you then have 14 days to return the goods.
- You are responsible for return postage for change-of-mind cancellations.
- Refunds will be made within 14 days of our receiving the returned goods (or proof of return) using your original payment method.
2.7.2 Condition of returned goods and deductions for use
You may handle the Product only to the extent necessary to assess its nature, characteristics and functioning (as you could in a shop). If the Product has been installed, powered on, mapped, paired or operated on grass, this exceeds inspection and we may deduct an amount reflecting loss of value, up to 100 % if resale as new is impossible. All packaging, accessories and manuals must be returned; missing items may incur deductions. These provisions do not affect rights relating to faulty goods (see Section 2.8).
2.8 Faulty or Mis-described Goods (Consumer Rights Act 2015)
2.8.1 Your legal rights
Goods must be of satisfactory quality, fit for purpose and as described. These rights apply automatically in addition to any manufacturer’s warranty.
2.8.2 Fault resolution process
If a confirmed fault is reported within 30 days of delivery, you have the short-term right to reject the goods for a full refund, or you may choose to allow a repair or replacement.
After 30 days (and within six months) we are entitled to provide a repair or replacement before any refund becomes due.
If a repair or replacement is not possible, cannot be completed within a reasonable time, or the same fault re-occurs, you will then be entitled to a refund or appropriate price reduction. Refunds are made using the original payment method within 14 days of agreement.
2.8.3 Proof of fault within six months
If a fault arises within the first six months after delivery, the law presumes that the fault was present when delivered, unless we can show otherwise (for example misuse, external damage or incorrect installation). After six months you may be asked to demonstrate that the fault existed at delivery.
2.8.4 Return costs
For goods found to be faulty or mis-described we will bear reasonable return or collection costs. Where no manufacturing fault is identified, inspection or transport charges may apply.
2.8.5 Exclusions
These rights do not cover wear-and-tear items (blades, batteries etc.), accidental damage, misuse, incorrect installation, flooding, pests or operation in unsuitable conditions such as excessive slopes or poor GPS/RTK signal.
2.9 Warranty and Repair Process
All Products include the manufacturer’s standard warranty.
To initiate a claim:
- Contact us with proof of purchase and a description of the issue (photos or diagnostics may be requested).
- We will guide you to the best route depending on location and the nature of the fault — either return-to-base to us or contact any dealer within the dealer network for assessment or repair.
- Warranty covers manufacturing defects only and does not cover misuse or site-related issues.
- Warranty repair or replacement does not extend the original warranty period.
2.9a Spare Parts, Accessories and Consumables
Spare parts, accessories and consumable items (for example blades, cables, batteries and cleaning products) are supplied on a supply-only basis and must be installed or fitted in accordance with the manufacturer’s instructions.
Such items are covered by the manufacturer’s or our own standard warranty against manufacturing defects only; wear, accidental damage or misuse are not covered.
Where a spare part or accessory proves faulty, we may require return-to-base inspection before issuing a replacement or refund.
Used, fitted or installed spare parts cannot be returned under the 14-day change-of-mind policy unless they are unused and in resaleable condition.
2.10 Product Suitability
Performance figures (area, slope limits etc.) are “up to” values under typical conditions and may vary with obstacles, tree cover or signal quality. When purchasing on a supply-only basis you are responsible for confirming site suitability and following installation instructions. Reduced performance from garden layout or conditions does not mean the Product is faulty.
2.11 Software and Connectivity
Some Products require app pairing, firmware updates or network connectivity provided by you. We are not responsible for connectivity or coverage issues beyond our control. Diagnostic data may be used only for troubleshooting and warranty.
2.12 Returns Procedure (All Returns)
2.12.1 Contact us before sending anything back. We will issue instructions and return address details.
2.12.2 Pack goods securely for return.
2.12.3 Packaging and Transit Responsibility
You must pack goods securely. You are responsible for any loss or damage resulting from inadequate packaging or handling until the goods are collected or received by us. Where we arrange collection for a verified or suspected fault, you must still take reasonable care to pack the goods safely. If damage occurs in transit because of poor packaging, we may reduce any refund or charge for repair to reflect that damage.
Unauthorised or unnotified returns may be refused.
2.13 Limitation of Liability
Nothing in these Terms excludes liability for death or personal injury caused by our negligence or for fraud. Subject to that, we are not liable for indirect or consequential loss, loss of profit or issues arising from self-installation, unsuitable conditions or misuse. Our total liability per contract is limited to the price paid for the relevant Product(s).
2.14 Force Majeure
We are not liable for delay or failure caused by events beyond our reasonable control including extreme weather, transport disruption or supply-chain issues.
2.15 Changes to Terms
We may update these Terms periodically; the version in force at the time of your order applies. The “Last updated” date appears above.
2.16 Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales and any dispute is subject to the non-exclusive jurisdiction of the English courts.
2.17 Contact Us
For orders, returns, warranty or support contact us using the details on our website.